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Terms of sale and booking

Last updated: 17 October 2026

These terms apply to AURORA plans, packs and sessions bought on www.aurora.fitness or at the studio. By buying, you confirm you have read and accept them.

1. Who provides the service

OUTERWORLDS ASSOCIATED, S.L. (trading as AURORA Biomodulation Center), Tax ID (NIF) B16681108, registered office at Ctra. T-232, km 15, 43440 L'Espluga de Francolí (Tarragona). Studio: Carrer del Comerç 31, 08003 Barcelona. Email: bcn@aurora.fitness. Phone and WhatsApp: +34 604 904 086.

2. What we offer

  • Full-body red light therapy (AURORA PRIME): single sessions, packs and an unlimited monthly subscription.

  • Group EMS training for up to 4 people, led by a trainer (AURORA PULSE), including a trial session.

  • Personal 1:1 EMS + red light (AURORA PROTOCOL).

AURORA is a wellness and fitness studio, not a medical centre. We don't promise specific results: individual experiences vary.

3. How to buy online

  1. Choose a plan or pack on the pricing page.

  2. Create an account or log in to the Members area.

  3. Check the summary (plan, price, validity and renewal, if any), accept these terms and pay by card at the secure checkout.

  4. You'll get a confirmation email. Your purchase is saved in your Members area.

Before paying you can go back and correct any details. The contract can be made in English, Spanish or Catalan. We keep an electronic record of your purchase and can send you a copy on request.

4. Prices and payment

Prices are in euros and include VAT. The price that applies is the one shown when you buy. Packs and sessions are paid in advance. We'll send you an invoice on request.

5. Pack validity

Each pack is valid for the period shown on its card, counted from the date of purchase:

  • AURORA PRIME ONE, PULSE TRIAL, PROTOCOL ONE. Validity: 1 month.

  • AURORA PRIME 3. Validity: 7 days.

  • AURORA PULSE 3. Validity: 2 months.

  • AURORA PRIME 8, PULSE 6, PROTOCOL 4, PROTOCOL 8. Validity: 3 months.

  • AURORA PULSE 12. Validity: 4 months.

  • AURORA PROTOCOL 16. Validity: 6 months.

Sessions not used within that period expire and are not refunded. However, we may extend the validity — for example for illness or another valid, documented reason — always at our sole discretion.

Packs and subscriptions are personal and non-transferable unless we agree otherwise in writing.

6. AURORA PRIME UNLIMITED subscription

  • Gives unlimited full-body red light sessions, up to one session per day.

  • It is charged monthly in advance and renews automatically.

  • No commitment: cancel any time from your Members area or by emailing bcn@aurora.fitness. Cancellation takes effect at the end of the month already paid, and you can keep coming until then. We don't refund the current month.

  • If we change the price, we'll tell you at least 30 days in advance. If you don't agree, you can cancel before it applies.

7. EMS trial

The EMS trial (AURORA PULSE TRIAL) is a guided group session so you can try EMS before buying a pack. One per person.

8. Bookings, changes and cancellations

  • Red light: single red light sessions don't need an appointment; depending on how busy we are, you may have to wait. We recommend letting us know before you come.

  • Group EMS: book your place in a fixed weekly slot.

  • Personal 1:1 EMS: book your appointment in advance.

You can change or cancel a booking free of charge:

  • at least 12 hours before a booked red light session or group EMS session;

  • at least 24 hours before a personal 1:1 EMS session.

If you cancel later or don't show up, the session counts as used and is deducted from your pack, except for documented reasons, always at our discretion. If you arrive late, the session still ends at the scheduled time.

If we have to cancel or move a session, we'll offer you another time or return the session to your pack and extend its validity if needed.

9. Your health and safety

  • Before your first EMS session you'll fill in a health questionnaire. For red light, we may ask a few basic questions (for example about medication that increases sensitivity to light).

  • Please answer honestly and tell us if anything changes (pregnancy, medication, health conditions).

  • If you have any doubts about your health, check with your doctor before starting.

  • We may decide not to start, or to stop, a session if we think it isn't suitable for you. If that means you can't use the service, we'll refund the unused part.

  • Always follow the team's instructions.

10. Right of withdrawal (online purchases)

If you buy online as a consumer, you have 14 calendar days from purchase to withdraw without giving a reason (articles 102 onwards of Spanish Royal Legislative Decree 1/2007).

  • If you haven't used any session, we refund the full amount.

  • If you ask to start using the plan within those 14 days (for example by booking or attending a session), you'll pay for the part of the service already received and we'll refund the rest.

  • There is no right of withdrawal once the service has been fully provided with your express consent (for example a single session or the EMS trial already done), or for bookings of leisure services on a specific date, as set out in article 103 of the same law.

To withdraw, email bcn@aurora.fitness with your name, purchase date and plan, or use the form below. We refund you using the same payment method within 14 days.

Withdrawal form

To OUTERWORLDS ASSOCIATED, S.L. (AURORA Biomodulation Center), Carrer del Comerç 31, 08003 Barcelona, bcn@aurora.fitness: I hereby give notice that I withdraw from my contract for the following service: __ Bought on: __ Name: __ Email or phone: __ Signature (only if sent on paper) and date: __

Apart from the cases above, we don't refund packs or months already paid, unless the law requires it.

11. Studio rules

Arrive a few minutes early, wear comfortable clothes and follow the team's instructions. Take care of the equipment and the space. We may limit access for anyone who doesn't respect these rules or other clients. We are not responsible for items left behind or not stored where indicated.

12. Minimum age

Our services are for adults aged 18 and over. Minors need written consent from a parent or guardian, and we decide whether the service is suitable.

13. Complaints

If something went wrong, email bcn@aurora.fitness and we'll reply as soon as we can. Official complaint forms (fulls oficials de queixa, reclamació i denúncia) are available at the studio. You can also contact the Catalan Consumer Agency (Agència Catalana del Consum) or your local consumer information office (OMIC). We are not members of any consumer arbitration scheme.

14. Personal data

We handle your data as described in our Privacy policy.

15. Changes to these terms

We may update these terms. Each purchase is governed by the version in force when it was made.

16. Governing law

These terms are governed by Spanish law. If you are a consumer, you can go to the courts of your place of residence.

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